To battle continued strain, an computerized problem product was offered to current policyholders leading to a slight increase in average face values as robust collection efforts expanded renewal premiums. Total claims and surrenders in the Life Insurance section increased by 15{efc128a09f3127db07550a454c353ed04492fc326140ca050a36bda84f1e5db7}, pushed by an increase in death claims, surrenders and matured endowment advantages. We saw an increase in both the overall number of reported demise claims, including these associated to COVID-19 and the average demise profit per policy. Increases to matured endowments and surrenders have been anticipated because of the aging of this block of enterprise.
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